BILLING

Payments can be made at our corporate headquarters, Monday through Friday 9AM-5PM (except holidays). We accept cash, money orders, checks, Visa, MasterCard, Discover, and American Express. Horizon offers the convenience of a 24-hour drop box located at the main entrance of the corporate office.

Corporate Headquarters Horizon
68 East Main Street
Chillicothe, OH 45601

In addition to the corporate headquarters, you may also pay your bill at the locations listed below:

Authorized Payment Agencies
Kingston National Bank
Chillicothe Branch
790 Western Avenue
Chillicothe, OH 45601

Kingston Branch
2 North Main Street
Kingston, OH 45644

Adelphi Branch
11811 Main Street
Adelphi, OH 43101

Please note that payments made at these locations should be made 2 days prior to your due date. Payments made to unauthorized agents may result in the improper or untimely crediting of a subscriber’s account.

Payments can be mailed to the following address:

Horizon
P.O. Box 480
Chillicothe, OH 45601-0480

Horizon offers several options for paying your bill online, including through our website and through your bank. HorizonConnects.com Once you register your account under My Account, you can:

Set up a reccurring automatic payment. Horizon accepts debit, Visa, MasterCard, Discover and American Express. Make a one-time payment. Horizon does not charge any additional fees for processing a payment online.

Online Bill Pay & eBills With Your Bank Horizon accepts payments that are scheduled through your bank’s website. Access your bank website and add Horizon as a payee to schedule your next payment. Please be sure to enter your account number exactly as it is displayed on your Horizon bill, your bank will pay the amount to the account number you provide. You may be required to enter Horizon’s address, please use P.O. Box 480 Chillicothe, OH 45601-0480.

Horizon does not charge any additional fees for processing a payment from your bank’s online payment service.

NOTE: Please retain a copy of your online bank confirmation for your records until you see the payment reflected on your next bill.

You can make a payment by calling a Horizon Customer Service Representative at 740.772.8331 or 1.866.436.7163. A fee may be assessed for an agent-assisted payment.

A late charge will be assessed on any customer bill which remains unpaid after the statement closing date. This charge will be the greater of either $9.95 or an amount that equals 1.5% of the unpaid balance. This charge will appear on the next bill. You can make payments using direct bank debit, online, through mail, by phone or in person at our corporate headquarters. Please note that a fee may apply for agent-assisted payments.

Horizon services are billed one month in advance. When you receive your bill in the mail, the due date is at least 16 days after the date the bill was printed and mailed to you. If the bill is not paid by the due date, it becomes past due and your next bill will contain a notice of disconnection for non-payment. The disconnect date will be included on this notice.

If you would like to make a payment arrangement to avoid disconnection, please contact a Customer Service Representative at 740.772.8331.

INTERNET

General

No. Internet modems must be leased from Horizon. Customers are welcome to use their own WiFi router with their internet service if they do not subscribe to Basic or Whole-home WiFi service features.

Windows:

  1. Open Network and Sharing Center by clicking the Start button
  2. Click Control Panel
  3. Click Network and Internet
  4. Click Network and Sharing Center
  5. Under Connection, click View status
  6. Click Details
  7. Your computer’s IP address appears in the Value column, next to “IPV4 IP Address”

 
Macintosh Operating Systems

  1. Click on the Apple icon on the upper-left corner of the screen
  2. Scroll down and select System Preferences
  3. Click Network. This should be on the third row
  4. Find your IP address. If you’re connected to the Internet, the Network window will tell you so in the upper-right corner. Your IP address should be listed directly beneath your connection status, in smaller print.

No. Horizon does not impose data caps on internet service.

No. The first port (ETH 1) is the only active internet port on the modem. This port can be used to connect computers, routers, switches, etc. to the internet.

On the Comtrend modem, if the DSL light is solid and the Internet light is blinking, the modem is working fine. Power cycle your router (Netgear, D-Link, etc.) to see if the connection is restored. If it is not restored, take the Ethernet cable coming out of ETH 1 on the Comtrend modem and plug it directly into your computer. If there is still no internet connection, please call Technical Support at 740.772.8611.

EMAIL

Microsoft Office Outlook 2010

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. If this is your first account you will be prompted for the wizard,
  4. otherwise you’ll need to click the New button under the E-Mail tab
  5. In the Choose Service window, make sure ‘E-mail Account’ is
  6. selected, click Next
  7. On the ‘Auto Account Setup’ page enter the information as requested
  8. Your Name: (Ex: John Smith)
    Email address: (Ex: jsmith@horizonview.net)
    Enter password in both fields. (The password must be typed as
  9. it is printed, including upper and lower case letters)
  10. Click Next
  11. Outlook should begin to configure account and send a test message to the account created
  12. Click Finish
  13. If you need further assistance please contact us at 740.772.8777

Microsoft Office Outlook 2007

  1. Start Outlook
  2. In the Tools menu, click ‘Account Settings’
  3. If this is your first account, you will be prompted by the wizard,
  4. otherwise you will need to click the New button under the Email tab
  5. On the Account Settings select ‘Microsoft Exchange,POP3, IMAP,
  6. or HTTP’
  7. Click Next
  8. Enter the following information:
    Enter your Name: (Ex: John Smith)
    Email Address: (Ex: jsmith@horizonview.net)
  9. Select Account Type: IMAP
  10. For Incoming Mail Server: enter mail.horizonview.net
  11. For Outgoing Mail Server’ enter : mail.horizonview.net
  12. 10. Under Login Information
  13. Username is your full email address (Ex: jsmith@horizonview.net) Enter password, paying close attention to upper and lower case letters
  14. Check the ‘Remember Password‘ box,
  15. Click Next
  16. Outlook should configure the account and send a test message to the account that you just added. If not, please contact us at 740.772.8777 for assistance.

Microsoft Office Outlook 2003 and earlier versions of Outlook

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. In the Email Accounts page, under Email, click ‘Add an e-mail
  4. account’, then click Next
  5. On the Server Type page, select IMAP and then click Next
  6. Enter the following information on the Internet Email Settings page:
  7. Your Name: (Ex: John Smith)
    Email Address: (Ex: jsmith@horizonview.net)
  8. Select Account Type: IMAP
  9. Incoming Mail Server enter : mail.horizonview.net
  10. Outgoing Mail Server: enter: mail.horizonview.net
  11. For User Name: enter your full email address
  12. (Ex:jsmith@horizonview.net)
    Enter your Password and check the ‘Remember Password‘ box,
  13. Click More Settings
  14. Select the General tab
  15. Under Mail Account, type the name you want to use for this email account,
  16. (Ex: Horizonview)
  17. Click the Outgoing Server tab
  18. Check ‘My outgoing server (SMTP) requires authentication’
  19. Make sure ‘Use same settings as my incoming mail server’ is
  20. selected’
  21. Click on the Advanced tab
  22. Under Incoming Server (IMAP), Check ‘This server requires an
  23. encrypted connection (SSL)’
  24. Under Outgoing Server (SMTP), check ‘This server requires an
  25. encrypted connection (SSL)’
  26. Click OK
  27. On the Internet Email Settings (IMAP) page, click Next
  28. On the Congratulations page, click Finish

Windows Live Mail

  1. Start Windows Live Mail 2011. If the ‘Add your email accounts’ page appears when you start Windows Live Mail, go to Step. If the ‘Add your email accounts’ page does not appear when you first open the program, on the Accounts tab, above New Account, click Email
  2. On the ‘Add your email accounts’ page, Enter the following information: Email address: your @horizonview.net Email Address Enter your password. If you want Windows Live Mail to remember your password, select the check box next to ‘Remember this password’ In the ‘Display name for your sent messages’ box, enter the name you want users to see when you send email
  3. Check ‘Manually Configure Server’ Settings’
  4. Click Next
  5. Select IMAP from the drop-down menu for your Incoming Mail Server
  6. Incoming Mail Server: mail.horizonview.net Enter 993 for the Port Number
  7. Outgoing Mail Server: mail.horizonview.net Enter 587 for the Port Number
  8. Check ‘Requires a Secure Connection (SSL)’
  9. Check ‘Authenticate User: Secure Password Authentication’ and click Next
  10. Under ‘Log on user name’, enter your full @horizonview.net Email Address
  11. On the ‘Your email account was added’ page, click Finish
  12. On the Accounts page, click Close

Mozilla Thunderbird

  1. Select Tools from the tool bar (if the tool bar is not visible, hit ALT) go to Account Settings
  2. Click on Account Actions
  3. Select Add Mail Account
  4. Enter the following information: a. Your Name: your Full Name, including spaces and capitalization b. Email address: your @horizonview.net Email AddresS c. Enter your Password
  5. Click Continue
  6. IMAP should be selected
  7. Select Manual Configuration
  8. Incoming Mail Server: mail.horizonview.net
    1. Enter 993 for the Port NumbeR
    2. SSL Authentication: Normal Password
  9. Outgoing Mail Server: mail.horizonview.net
    1. Enter 587 for the Port Number
    2. SSL: AutoDetect Authentication: AutoDetect
    3. User Name: Full @horizonview.net Email Address
  10. Click Done

Apple Mail

  1. Open Mail program
  2. From the Mail menu, select Add Account
  3. A box will come up with Account Type options, select Other
  4. Enter your full name and email address, then click Continue
  5. Mail will fail to connect. This is normal. A new window will appear for you finish setting up your email account.
  6. Enter the following information:
    • Username = Your full email address
    • Password = Your email password
    • Account Type = IMAP (should already be pre-selected)
    • Incoming Mail Server = mail.horizonview.net
    • Outgoing Mail Server = mail.horizonview.net
  7. Click Continue
  8. Select any other apps you would like to use with Mail (optional)
  9. Click Done

Mobile Device Setup

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port Number
  10. Make sure SSL is enabled

Android

  1. Open your device’s email application
  2. If you already have an email account setup, tap Menu and then tap Accounts
  3. Type your Email Address and Password, and tap Next
  4. Select IMAP
  5. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port
  6. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port
  7. Select ‘Require Sign-in’ and make sure your User Name (your full Email Address) and Password are correct. Tap Next
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars or Passwords and Accounts
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port Number
  10. Make sure SSL is enabled

 
Android

  1. If you have not setup another email account on your mobile device
    1. Go to Settings
    2. Tap on Accounts
    3. Tap Add Account

If you already have an email account setup on your mobile device,

    1. Open your device’s email application
    2. Tap Menu
    3. Tap Add Account
  1. Type your email address and password
  2. Tap Manual Setup
  3. Select IMAP
  4. For your Incoming Mail Server, enter mail.horizonview.net, your full email address as the username, password, Security Type is SSL
    1. Enter 993 as your Port Number
  5. Tap Next
  6. For your Outgoing Mail Server, enter mail.horizonview.net, Security Type is SSL
    1. Enter 587 as your Port Number
    2. Make sure Require Sign-in is checked
    3. Enter your full email address and password
  7. Tap Next twice
  8. Name your account and enter the name you would like displayed on outgoing messages

Incoming Mail Server
Note: POP3 is not recommended and should be phased out.

  • IMAP Server: mail.horizonview.net
  • IMAP Port: 993
  • IMAP SSL connection: Enabled
  • Server Authentication Login: <full email address>


Outgoing Mail Server

  • SMTP Server: mail.horizonview.net
  • SMTP Port: 587
  • SMTP-STARTTLS Support: Yes
  • SMTP-Authentication: Required
  • SMTP-Auth. Login: <full email address>

With Horizon Internet service, you can have up to 5 email accounts.

With Horizon Internet service, you can have up to 5 email accounts.

To add a new email address to your account visit mail.horizonview.net:

  1. Log in with your full email address and password
  2. Click Manage Mailboxes
  3. Click New Mailbox
  4. Enter New Email Address
  5. Enter First Name
  6. Enter Last Name
  7. Enter Password
  8. Confirm Password
  9. Click Create Mailbox

To change your username or password for a horizonview.net email address, visit mail.horizonview.net and do the following:

  1. Click My Email Options
  2. Enter your Current Password
  3. Enter your New Password (minimum 5 characters)
  4. Enter New Password again
  5. Click Update Password

If you’ve forgotten your username or password, please contact email Tech Support at techhelp@horizonview.net or call 740.772.8777. 

  1. Open your web browser and go to https://mail.horizonview.net
  2.       2 . Enter your full email address and password then select Mail Settings in the drop down box labeled “Go to:” and press the Sign in button
  3.  From the menu on the left, select Spam Management.
  4. To view messages trapped in your quarantine, select Quarantined Mail from the menu on the left.  Please note:Messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.
  5. Select a message by checking the box next to perform an action on that message.
  6. To deliver the message to your inbox, click the Please deliver normally link. To delete the message from your quarantine, click the Please delete permanently link. Please note:Using the deliver normally and delete permanently links will not automatically create whitelists or blacklists.
  7. To set blacklist and whitelist rules or see more details of a message in your quarantine, click the subject of the message.
  8. While viewing an individual message you can select an option from the Action menu, and click Execute to perform that action.
  1. To manage whitelists and blacklists click the Spam Management link in the menu.
  2. Here, you can select a spam list to view or edit.
  3. From Whitelist– When an incoming email matches your whitelist, the message will always be delivered to your mailbox. A whitelist match always takes precedence over other email rules.

4. From Blacklist– When an incoming email is FROM an email address on your from blacklist, then it will not be delivered to your inbox, instead it will be trapped in your spam quarantine.  There is no reason to blacklist email addresses that are already getting caught in your quarantine.

5. To add an email address to the From Blacklist you can copy and paste it from an email in your inbox into the Enter a new value: field and then click the Add button.

6. Subject Blacklist – The subject blacklist works just like the from blacklist, except that it looks at the SUBJECT of an incoming email instead of the FROM email address.

7. A window will pop-up where you can view, edit, or modify your whitelist and blacklists. Please read the instructions in the pop-up window for creating or editing blacklists and whitelists.

Any messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.

WIFI

The WiFi password is printed on the bottom of the Horizon Comtrend modem installed in your home. If you have further issues, please contact 740.772.8611 for assistance.

No. Equipment must be leased from Horizon.

You can find the Whole-Home WiFi network management app on both the iTunes App Store and Google Play Store by searching AirTies WiFi. The app provides an interface to update the configuration of your wireless network and displays the network status.

Whole-Home WiFi App Installation Guide

Horizon Whole-Home WiFi access points are dual band capable; they provide WiFi service in both 2.4 and 5 GHz frequency bands simultaneously. That way, 2.4 GHz only or 2.4 and 5 GHz dual band wireless devices can connect to the WiFi network wherever they are in the house.

Yes. Simply contact a Horizon Customer Service Representative at 740.772.8331 to place an order and schedule an installation appointment.

SECURITY

Yes. This may require additional service features and/or equipment. Please contact Horizon Safe & Sound at 740.775.SAFE to inquire about setting up these alerts.

Interactive services work with your smartphone or internet-connected computer to allow arming, disarming, status and other monitoring and notification options, including arming reminders via text. In most cases we can provide these interactive services; some may require additional service fees or equipment. If there is a specific need, please ask. For businesses we also offer “open and close” reports via a weekly automated email; additional charges may apply.

Interactive services require a cellular module. Please ask for details and pricing.

You are purchasing and will own your equipment.  Most parts carry a manufacturer’s warranty.  This warranty, which will be honored for ONE year by Horizon, does not include damage by the customer (including normal wear and tear), vandalism, lighting, flood, fire, or other acts of God.  Users are responsible for the proper care and maintenance (which also includes the replacement of batteries). Customers are responsible for performing regular weekly testing as outlined in your user’s manual and contract.  During your monitoring agreement period, you are responsible for notifying Horizon if your security system is not working properly. Horizon will service the security system at the customer’s cost for labor and materials, except under warranty as described above.

At installation, a Horizon representative will review the operation of your security equipment. Read the user’s manual and practice using your security system.  If you have additional questions or need additional training, please contact Horizon Safe & Sound.  For additional practice or testing, call the monitoring center and have your system placed in “test mode” before triggering any alarms for testing purposes to avoid having the authorities contacted (which can result in fines for false alarms).

TV

  • Go to www.watchtveverywhere.com
  • Select Horizon Chillicothe Telephone from the drop down menu list of providers and click on Submit.
  • Click on Register.
  • You will need two pieces of information to register:
    • Your account number (numerical portion only).
    • Correct spelling of the last name on the account.
  • You will be asked to:
    •  Fill in the Verification code provided on the website.
    • Provide an email address. This will be your username and can be any valid email address.
    • Provide a password.
    • Select a password reset question.
    • Supply the answer to the password reset question.
  • Click on Register.
  • Check your email for the validation email from WatchTVEverywhere and click on the validation link provided.
  • Congratulations! You may now log into your WatchTVEverywhere account to see what networks are available to stream.

Click the link below to sign up for your FREE account. 
www.watchtveverywhere.com

Horizon has compiled a printable guide for getting started with your DVR, download it by clicking the guide below.

 DVR Guide

If you are seeing black bars on the top and bottom of the screen (like a widescreen view), you can fix it by changing the screen ratio settings with the steps below:

ENTONE Set-top Boxes:

  1. Tune to a problem channel like 50, 51, or 54.
  2. Press the MENU button on remote
  3. Go to Settings
  4. Password is 0 – press OK
  5. Scroll down to Hardware Settings – press OK
  6. In the Entone menu, scroll down to Aspect Ratio
  7. Highlight the selection box and arrow down to 16:9 ZOOM – press OK
  8. Scroll down to SUBMIT and press OK
  9. Scroll down and exit out

ADB Set-top Boxes:

  1. Tune to a problem channel like 50, 51, or 54.
  2. Press MENU button on remote
  3. Go to Settings
  4. Password is 0 – press OK
  5. Scroll over to Hardware Settings – press OK
  6. In the ADB menu, TV Configuration should be highlighted – press OK
  7. Set the TV Aspect Ratio selection box to 16:9
  8. Set the Conversion Mode to Pan-Scan
  9. Press the RED button on remote to exit the menu

The option to block channels is located in the Preferences menu in your settings. To turn this option on, highlight the check box next to Channel Blocking and press OK. To edit the list of channels that are blocked, highlight the Edit button and press OK. Blocked channels will not appear in the Guide. You can also call 740.772.8611 to request for removal of PPV titles from your Horizon View TV Service.

Your guide may be set to view a Favorites List. Continue to press the Guide button on your remote to switch the Favorites List to All. The Favorites List indicator is located to the left of the guide, next to the TV icon that is above your programming list. Other Favorites Lists include: Subscribed, HD and any favorites lists you create.

The Input/Aux button on your remote allows you to access multiple devices that may be connected to your TV, such as your set-top box, DVD player or gaming system. By pressing Input/Aux, you change to the device you want your TV to connect to, instead of changing to a particular channel to view your video output.

Horizon offers a printable channel line-up card here. Please click on your location below to download the latest lineup, including HD channels.

View Channel LineupRoss County

Pickaway County

Once you are registered, you can watch any WatchTVEverywhere program as long as you are a subscriber to that network. For example, you must be an A&E subscriber to watch A&E’s WatchTVEverywhere programs.

TELEPHONE

If you are not comfortable with this procedure, please call us for assistance. In most cases, the NID is located on the outside of your home. Residents of a multi-unit building must first check with their landlord or condo association for repair and maintenance of telephone service

You will need a screwdriver to open the NID cover, a working corded telephone to test your call, a copy of these instructions and possibly a flashlight if the lighting of the NID area is inadequate

NOTE: Our lines are grounded, but DO NOT attempt this test during storms or while standing in water

STEP 1: Open the NID cover by first unscrewing the customer access panel and then pressing the snap to open the access panel lid

STEP 2: Remove the modular plug from the test jack. 

STEP 3: Plug a working corded telephone into the test jack, and then push until you hear the jack snap

STEP 4: Pick up your receiver, listen for a dial tone and attempt to place a call. If you are able to make a call at the test jack, then the trouble is either with your inside wiring or equipment. If no dial tone is present, you will need to contact Horizon at 611 or 740.772.8611 to submit a repair request. Repair charges will apply if you are not enrolled in our Inside Wire Insurance plan

STEP 5: When testing is complete, be sure to unplug your phone from the test jack and reinsert the modular phone plug into the test jack. Push until you hear the jack snap.

Should you have a problem with the inside wiring or jacks, Horizon will make a service call to verify the trouble; however, the service call is billable at a minimum charge of $59.95. Or, you may choose to fix it yourself or hire someone such as an electrician to make repairs.

Calling Features How-Tos:

Rejects all incoming numbers that arrive as “Private.”

Turn it on:

  • Press *77
  • Listen for the confirmation

Turn it off:

  • Press *87

FOR ALL CALL FORWARDING

Turn it on:

After dialing the “forward TO” number, when the phone is answered, Call Forwarding is on. If the line is busy or there is no answer, hang up. Your calls will be forwarded.

Turn it off:

After entering your off code, when you hear a stutter dial tone, Call Forwarding is off.

TIPS:
You can still call out when your incoming calls are being forwarded.

If a call is forwarded to a number outside your local calling area, usage or long distance charges may apply to your account, not your caller’s.

For All Call Forwarding

Turn it on:

After dialing the “forward TO” number, when the phone is answered, Call Forwarding is on. If the line is busy or there is no answer, hang up. Your calls will be forwarded.

Turn it off:

After entering your off code, when you hear a stutter dial tone, Call Forwarding is off.

TIPS
You can still call out when your incoming calls are being forwarded.

If a call is forwarded to a number outside your local calling area, usage or long distance charges may apply to your account, not your caller’s.

CALL FORWARDING REMOTE ACTIVATION

Turn it on:

  • Dial 740-779-1210 (from a touch tone phone)
  • Enter the “forward-FROM” phone number
  • Enter your PIN number. If the phone number and the PIN number are a match, a confirmation tone followed by a dial tone is returned
  • Press *71
  • Listen for recall dial tone
  • Dial the “forward-TO” phone number
  • When someone answers, verify that you have received the programmed number

Turn it off:

  • To cancel from the “forward-TO” location, use the same procedure as “Turn it on,” except use access code *72

-OR-

  • To cancel from the “forward-FROM” location, press *72

CALL FORWARDING BUSY

Turn it on:

  • Press *90 (1190 for rotary users)
  • At the dial tone, enter the “forward-to” number

Turn it off:

  • Press *91 (1191 for rotary users)

NOTE: Centrex users should use *72 to activate and #72 to deactivate.

CALL FORWARDING NO ANSWER

Turn it on:

  • Press *92 (1192 for rotary users)
  • At the dial tone, enter the “forward-to” number

Turn it off:

  • Press *93 (1193 for rotary users)

NOTE: Centrex users should use *72 to activate and #72 to deactivate.

CALL FORWARDING BUSY/NO ANSWER

Follow each instruction from the Call Forward Busy and Call Forward No Answer sections.

This feature is commonly used with our Voice Mail service.

To activate:

  • Press *69 (1169 for rotary users)
  • Listen for the confirmation
  • Hang up. The system will continue to try the line for 30 minutes
  • You will hear a short-short-long ring when the line is free
  • The call will automatically be made when you lift the handset

To cancel:

  • Press *89 (1189 for rotary users)
  • Listen for the confirmation

TIPS:
There is no time limit for returning a call, but you will only be able to return the last incoming call.
If the last incoming call was a published number, you will hear the number, time and date, and an option to return the call.
If the last incoming call was private, you cannot return the call.
If the number you are returning is out of the area, long distance charges may apply.

Upon receiving call:

  • Press *57 (1157 for rotary users)
  • Follow the voice instructions

TIP
Call Trace may be removed (at no charge) if you are experiencing high monthly activation fees. A release form must be signed absolving Chillicothe Telephone from liability of Call Trace non-availability. A non-recurring charge would apply to reactivate the service.

NOTE: The traced information will be released only to your local law enforcement agency.

Alerts you to incoming calls while you are on the phone.

To end call and answer the waiting call:

  • Hang up
  • When the phone rings, answer the new call

Place call on hold to answer waiting call:

  • Press and release the hookswitch or press and release Flash button

This places your first call on hold and connects the waiting call.

  • Repeat previous step to alternate between the two calls

Both conversations are private

Turn off Call Waiting before making a call:

  • Press *70
  • At the dial tone, dial your call

Once you hang up, Call Waiting is automatically restored.

Turn off Call Waiting while on a call:

  • While on a call, quickly press and release the hookswitch or the Flash button
  • Listen for dial tone
  • Press *70
  • Listen for the recall dial tone
  • You will automatically be reconnected to the existing call

Once you hang up, Call Waiting is automatically restored.

Designate up to nine incoming numbers, each with a distinctive ring pattern.

Turn it on:

  • Press *61
  • Follow the voice instructions to guide you through these options:

Press 0: Review the instructions
Press #: Add number to the list
Press 3: Turn on or off
Press *: Delete number from list
Press 1: Review the list
Press 8: Delete all numbers from the list
Press 9: Delete private numbers from the list
Press #1#: Add the last incoming number to the list

TIP
The number you added may be labeled a “Private” entry on your list. In this case, the service will not give you the private number.

Incoming calls that display “unknown name or out of area” are intercepted with a message before your phone rings.

  • Press *95 (1195 for rotary users)
  • Enter one of these options:

Press 1: Add number to block list
Press 2: Remove number from block list
Press 3: Remove ALL numbers
Press 4: Add number to known list
Press 5: Change the menu language
Press 6: Turn the service ON
Press 7: Turn the service OFF
Press 8: Block calls from private callers
Press 9: Allow calls from private callers
Press *: Repeat menu options

TIP:
If you wish to ADD the last caller’s number to your blocked list, simply hang up and press *96.
The first time you access the service, you will be prompted to choose a language. All menus and prompts will be presented in that language.

Turn it on:

  • When you get a busy signal, hang up, then pick up again right away
  • Press *66 (1166 for rotary users)
  • If the line is free, your call goes through. If the line is still busy, listen to the announcement; then hang-up
  • When the line is free, you will hear the special ring
  • Pick up the receiver and the other phone will ring

Turn it off

  • Press *86 (1186 for rotary users) and listen for announcement

TIPS:
If the other phone is busy, Repeat Dial tries for 30 minutes.
When you get a special ring that the number is free and then get a busy signal when the system attempts to connect to that number, the party you are calling has already made or received another call. If you want to continue trying the number you will need to activate Repeat Dial again.
If the service calls a long distance number, usage and long distance charges may apply.

Select Line Block is a feature added to all non-published phone lines and blocks caller name and phone number information from being displayed on Caller ID units.

Cancel on per call basis

  • Press *82 (1182 for rotary users)
  • When you hear a dial tone, place your call as you normally would. Your number will be displayed
  • After you hang up, your line goes back to private status

Redirect selected incoming calls to a number of your choice.

Turn it on:

  • Press *63
  • Follow the voice instructions

Menu Options w/ Selective Call Forwarding ON

  • Press 1: Review your list.
  • Press 7: Remove a number when you hear it
  • Press 0: Review the instructions
  • Press * then enter the number to remove from list

Add a phone number to your list:

  • Press *63
  • Press # and wait for the tone
  • Enter a number from your list and press #
  • Repeat steps 2 and 3 to add more numbers
  • If you do not want your calls to forward, go to Step 1 and choose an option from the menu

Add the phone number of the last caller to your list:

  • Press *63
  • Press # and wait for the tone
  • Press 01#

TIPS:
You cannot use regular Call Forwarding and Selective Call Forwarding at the same time.
Numbers you added may be labeled “private” on your list.
If you forward your calls to a number outside your local calling area, usage or long distance charges may apply to your account, not your caller’s.

Block nine pre-selected incoming local numbers.

Turn it on:

  • Press *60

Menu Options with Call Block ON:

  • Press 1: Review your list
  • Press 7: Remove a number when you hear it
  • Press 0: Review the instructions
  • Press * then enter the number to remove from list

Turn it off:

  • Press *60
  • Press 3 and add a phone number to your list
  • Voice instructions will guide you through the steps to add or delete numbers

Block calls from your last caller:

  • Press *60
  • Press #01#

TIPS:
The number you added may be labeled a “private” entry on your list.
Callers on your list will be notified their calls have been rejected, but you will not hear your phone ring when they call.
Unknown callers and out-of-area calls can not be added to the Call Reject list.

Speed Calling 8# gives you one-touch access to 8 phone numbers using codes 2 through 9. Speed Calling 30# gives you one-touch access to 30 phone numbers, using codes 20 through 49.

Recording numbers for Speed Calling 8#

  • Press *73 (1173 for rotary users)
  • At the dial tone, enter a Speed Calling code (2-9)
  • Dial the telephone number for that code. Include 1+ area code, if necessary
  • The number is stored when you hear short tones. If you don’t get confirming tones, start over at Step 1
  • When the number is stored, dial tone returns. Repeat Steps 1 to 3 to add more numbers

Recording numbers for Speed Calling 30#

  • Press *74 (1174 for rotary users)
  • At the dial tone, enter a code (20 – 49)
  • Follow Steps 3 to 5 from above

Change a Speed Calling Code

Repeat the steps for recording a phone number. The new number automatically replaces the old one.

Speed Dialing

At the dial tone, enter the Speed Calling Code, followed by the #.

Start 3-Way Calling

  • With the first person on the line, press and release the hookswitch to put the call on hold
  • At the dial tone, dial the second number

NOTE: You can talk privately with the second person before completing the three-way connection.

  • Press and release the hookswitch
  • All three of you are on the line

If you get a busy signal or no answer, click the hookswitch twice to continue your original call.

Ending 3-Way Calling

  • Hang up to end both conversations
  • Someone else hangs up (you hear a click)
  • The call becomes a regular two-person call

TIP:
If you are on a three-way call and you have Call Waiting, incoming callers will hear a busy signal. The call may be forwarded, if you have Call Forwarding.

Toll access is denied unless a pin number is used.

Allowable calls

  • Local calls and non-chargeable calls such as: 911, 211 or 611
  • For all other calls your PIN number must be entered

To dial long distance:

  • Press *13
  • Wait for a dial tone
  • Enter a PIN number
  • Wait for a dial tone
  • Dial the desired number

To dial 411:

  • Press *13
  • Wait for dial tone
  • Enter a PIN number
  • Wait for dial tone
  • Dial 411 for directory assistance

To change your PIN number:

  • Press *12
  • Wait for a dial tone
  • Enter old PIN number
  • Wait for a dial tone
  • Enter new PIN number

TIPS:
# can be pressed to speed up the dial tone.
If you forget your PIN number or need it changed, there will be a one-time charge. You must come into our office with a picture ID to make changes.
The PIN number can be 1–7 digits.

Blocks the delivery of your name and phone number from displaying on local Caller ID display units, on a per-call basis.

  • Press *67 prior to placing your call

Please note, Call Forwarding must be turned in order for Voicemail to work correctly.

Turn on Call Forwarding:

  • Call Forward Busy
    • Dial *90
    • At the dial tone, dial 740-779-9005
    • Hang up
  • Call Forward No Answer
    • Dial *92
    • At the dial tone, dial 740-779-9005
    • Hang up

VOICEMAIL SETUP

  • Dial 740-779-9005 from your home phone number
  • When prompted to enter a Mailbox Number, enter your 10-digit home phone number
  • Enter the temporary password 0000 , followed by the # key
    Note: You will have the option to change your password later
  • Press for 9 for Mailbox Setup

If you do not wish to change the current greeting or password, you can keep the default settings.

  • Create your greeting
    • Press 1 for Greeting Options
    • Follow the prompts to record your greeting
      • Press 2 if you need to re-record your greeting, then press # the key
    • Review your greeting and follow the prompts to make additional changes, if needed
    • Press * to return to the Mailbox Setup menu or hang up if you are finished
  • Change your Password
    • From the Mailbox Setup menu, press 2 for the Password menu
    • Follow the prompts to change your password, followed by the # key
    • Verify your new password by entering it again, followed by the # key
    • Press * to return to the Mailbox Setup menu, or hang up if you are finished

ACCESSING YOUR VOICEMAIL

When you have a new message, you will hear a distinctive “stutter” in your dial tone.

To review messages from your home phone:

  • Dial 740-779-9005
  • Enter your password
  • Press 1 in the Main menu

To review messages remotely:

  • Dial 740-779-9005
  • Enter your Mailbox Number (the 10-digit home phone number)
  • Enter your password, followed by the # key

Message Retrieval Options:

1 Play Message 5 Return This Call 9 Skip Forward
2 Save/Play Next 6 Forward To * Main Menu
3 Delete/Play Next 7 Skip Backward 0 Hear Instructions Again
4 Save As New 8 Pause/Continue