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Benefits of Hosted PBX

Five Ways Hosted PBX Makes Your Business More Efficient

Just as homeowners are trading their landline phones for cell phones and VoIP phone services, business owners are increasingly moving their phone systems to the Cloud. While you may be happy with your current system, hosted PBX offers a number of benefits that can save your business time and money while maximizing the productivity of your team.

What is hosted PBX?

Traditional PBX (private branch exchange) telephone systems rely on copper phone lines and software hosted on a physical server. By contrast, a hosted PBX is cloud-based, meaning your employees can make and receive calls entirely over the internet, using their preferred device, from anywhere in the world.

Here are five reasons you may want to consider a switch:

1. Cost savings

Hosted PBX runs on the power of your existing fiber or broadband network, plus VoIP-compatible phones or software. Because there’s no physical hardware and you can use your legacy system or device, you can completely cut out the steep upfront setup costs you’d see with traditional PBX.

2. Scalable growth

Traditional phone systems lock you into a certain number of lines, so your business may be paying for lines you won’t need until later down the road. With hosted PBX systems, you can add or subtract lines anytime, so you only pay for what you’re actually using.

3. Advanced features

Cloud-hosted PBX offers the same advanced features you get through a traditional setup—including Call Control, Voice Menu, Call Recording, and Customer Queues—at no extra cost. Most systems also offer real-time monitoring and report analysis from a user-friendly dashboard, helping you make more informed decisions about your business.

4. Greater flexibility

So long, phone tag! With hosted PBX, employees can easily swap between their desk phone, their laptop, and their mobile device, meaning they can answer calls even when they’re on-the-go.

5. Improved data security and reliability

Great news: cloud-hosted PBX solutions are both more secure and more reliable than a traditional phone system. Security is your service provider’s responsibility, so they will handle all software updates and security patches. Similarly, your PBX service provider and your internet provider both use highly redundant infrastructure—meaning there’s always a backup to make sure service remains intact, no matter what.

From cost savings to increased worker productivity, hosted PBX systems can do a lot for your business. Wondering if it’s right for you?

At Horizon, we are here to help you find reliable and cost-effective solutions for your business. Visit horizonconnects.com/small-business/business-phone-systems/ to learn more, or call (740) 772-8200 to speak with our friendly staff. We’d love to hear from you.

One thought on “Benefits of Hosted PBX

  1. It’s great that you mentioned how you can add or subtract lines anytime with hosted PBX systems. I was checking out some useful business tools earlier and I learned about the use of hosted PBX. It seems very convenient, which is likely why a lot of companies use this system nowadays.

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