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Horizon’s Cloud Voice at Work offers a scalable, easy-to-administer voice system that seamlessly supports the end user and is backed by a guaranteed redundant fiber network with more than 100 years of top-ranked service, connecting Ohio businesses to the world.

Key benefits include low start-up costs, no maintenance fees, no onsite PBX equipment, and the assurance that your service is continually upgraded and kept current. Consider these additional benefits.

Business Continuity
What happens in an outage? For a variety of reasons, a business phone system represents a business continuity challenge. Many businesses house their phone systems on their physical premises through a Private Branch Exchange (PBX). An external event – power outage, adverse weather event, construction connection cut, or similar – can incapacitate a physical PBX system. Once incapacitated, no phone calls can be made or received.

Horizon Cloud Service eliminates this issue, since all call processing and intelligence securely resides in the state-of-the-art Horizon network, not on a vulnerable physical site. When an adverse event strikes, Horizon Cloud Voice continues to process calls.

Auto Attendant

Horizon Cloud Voice offers an Auto Attendant feature, which is engineered to simulate a responsive live operator. A series of options allows incoming callers to self-select directions so they can reach the appropriate employee or department in a highly productive sequence. Customer calls are efficiently handled and directed 24 hours a day, seven days a week.

Auto Attendant

What’s your preferred device? All of the advanced features of Horizon Cloud Voice are available through the Max UC feature on almost any device (laptop, PC, phone or tablet), whether in the office, at home or when you are on the move.

This Horizon app installs a soft phone function that securely enables you to receive or send calls from any internet-connected device.

In today’s post-COVID-19 business environment, secure employee connectivity and business continuity are more important than ever before. Team members using Max UC can work from everywhere where a suitable internet connection is available. Your sensitive and confidential data is safeguarded by industry standard security and privacy measures.


  • Soft Phone – Make calls from 3G & 4G or Wi-Fi connectivity
  • Seamlessly Move Calls Between Devices
  • Transfer, Hold or Use Other Mid-call Features
  • Contact Integration
  • Call Recording
  • Compatible with iOS, Android, Windows and Apple OS Systems

Horizon Assist

Don’t have the time or staff to fully tailor the features of your Horizon Cloud Voice CommPortal? With Horizon Assist, our experienced in-house technicians are available to fully customize your CommPortal to maximize personal efficiency. Varying levels of Horizon Assist are available for a modest monthly service fee or on a per-contact basis. Contact us today for more information and pricing.

Conference Calling

With secure Horizon Conference Calling, any room – in your office or elsewhere – can be transformed into a secure conference room.

Contact us to sign up for your dedicated Conference ID Number and customized Administrative Access Code, which will provide you with 24/7 access to secure Conference Calling capacity that never requires a reservation.

Horizon Conference Calling service features:

Permanent local and toll-free dial-in numbers (just 10 cents per minute)
Free conference call web portal to manage calls in real time
Secure and private conferences
Unlimited conferences – use when you need the service and only pay for the service you use
Unlimited minutes – no time limit per call and no monthly caps
Recording services available for the modest fee of $19.95 a month (save recordings for 30 days with unlimited playback)
No internet or special connectivity needed – just a phone line

Phone Systems

Phone systems are a vital tool for businesses when it comes to connecting to customers and partner facilities. While some businesses require system features like unified communications, others may need a system that only performs the essential functions. Horizon understands that each business has different needs, which is why we partnered with NEC, an Information and Communications Technology (ICT) leader, to offer custom phone solutions to meet all the needs of your company. Our systems are easy to install, use, and maintain. Built for the future and designed for easy system software upgrades, keep your investment current for many years to come.

Call our dedicated business team today to build the best communications package for your business.

Request a Quote or call 740.772.8200.

Horizon Business Phone Systems At a Glance

• Adaptability - Technology that can grow with your business
• Flexibility - Remote office capabilities
• Simplicity - Intuitive features and shortcuts to speed up work processes
• Connectability - Stay connected to your office by utilizing your mobile device
• Innovative Functionality - Increase performance and unify communications with a broad range of applications including video conferencing, VoIP and messaging
• Value - Powerful communications with flexible leasing options

Key and Hybrid Systems

Networking capabilities allow you to share resources over multiple or remote locations, so you spend less to equip your business. You can also save on billing, management, and maintenance costs with the option of centralized voice mail and centralized billing.

You can deploy traditional circuit-switched technology, VoIP, or any combination, all from one system.

PBX Systems

Take advantage of all the benefits of peer-to-peer IP telephony for your mid-sized or branch office.
Horizon offers PBX systems that can support a hybrid network with traditional digital/analog switching, IP/TDM/IP switching, and pure peer-to-peer IP switching. These systems allow your business to continue to use existing equipment while you phase in IP telephony and lay the foundation for future networks.
You save money with converged infrastructures and reduced equipment requirements.