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Enriching the Customer Experience: What’s Behind Your Network Service?

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Across our array of blogs, we’ve discussed a whole host of network solutions and services that can help businesses reinvent their IT and get a leg up in a competitive, demanding digital world. Sure, there are lots of ways that organizations can increase their competitive advantages by incorporating DWDM (for greater scalability, security and more), fiber DIA (which offers dedicated connections for more reliability) or hosted voice (for greater agility and collaboration). However, setting a business apart nowadays takes more than just great services — it needs a service provider that can go above and beyond to deliver exceptional results and customer care.

If you’re looking to give your business what it needs, it may be time to ask yourself: Does my service provider really know me? Does it know my business, my goals, or my community?


Home Field Advantages

 If the world and its recent upheavals have taught us anything, it’s that the provider you choose for your mission-critical digital services is one of the most important decisions you can make — whether that’s at home or work. The world also continues to teach us the value of connection and understanding.

Incumbent providers deliver the services — that can’t be argued. But nobody just wants to be a number or another faceless, nameless voice on the other end of the telephone talking to the company’s help desk that sits an ocean away. The truth is, we’re firmly in the era of the hometown hero. Users want the around-the-corner specialist that makes them feel heard, understood and helped with a personalized level of compassionate, dedicated service. There’s just nothing that can replace that feeling. Microsoft has reported that 96% of customers say customer service is important in their choice of loyalty to a brand — and that is a statement that continues to be further cemented every day.

Sure, that warm, fuzzy feeling only goes so far, and at the end of the day, what matters in a service is how well it performs. Customer service on a local level can bring tangible benefits to the table in terms of IT performance. Having a local team to support customers, field calls when issues on the network and jump in to help solve challenges when they arise means faster resolution — keeping your network more reliable. A network provider that knows your region or town has a personal understanding of what powerful internet and connectivity means to your business and community and builds accordingly. Choosing a smaller provider as opposed to a large incumbent means more agility where you need it and a more consultative approach that helps organizations get the exact solutions they need. Gone are the one-size-fits-all solutions that don’t truly meet unique needs or goals.

In short? The home field advantage that comes from local, trusted providers is that business is made personal. That’s what will set good IT apart from truly outstanding, transformational solutions.


How Horizon Helps

At Horizon, we’re dedicated to remaining a trusted provider that knows and supports not only our customers but their communities. That’s why we’ve put such a high price on ensuring more communities are connected to the mission-critical network services that are needed to thrive.

We’ve continued to build out new Fiber-to-the-Home build outs in markets like Washington Court House, Lancaster and more. Plus, we’re all for supporting local projects and events as well. This is just part of what we do to ensure a growing number of end users can have affordable, reliable, and high-power network solutions where and when they need them.

Here’s the bottom line: Our local team has been trusted for over 125 years to supply quality care to all our partners and customers, and that’s not changing. Our Network Operations Center (NOC) is located and staffed in Columbus, Ohio, providing 24/7/365 monitored support, and we’re dedicated to remaining a strong supporter of our local communities and beyond.

That’s how we give you and the individuals, businesses and families around you a competitive edge.


To learn more about why Horizon is a trusted network partner, click here.


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