Payments can be made at our corporate headquarters, Monday through Friday 9AM-5PM (except holidays). We accept cash, money orders, checks, Visa, MasterCard, Discover, and American Express. Horizon offers the convenience of a 24-hour drop box located at the main entrance of the corporate office.

Corporate Headquarters Horizon
68 East Main Street
Chillicothe, OH 45601

In addition to the corporate headquarters, you may also pay your bill at the locations listed below:

Authorized Payment Agencies
Kingston National Bank
Chillicothe Branch
790 Western Avenue
Chillicothe, OH 45601

Kingston Branch
2 North Main Street
Kingston, OH 45644

Adelphi Branch
11811 Main Street
Adelphi, OH 43101

Please note that payments made at these locations should be made 2 days prior to your due date. Payments made to unauthorized agents may result in the improper or untimely crediting of a subscriber’s account.

Payments can be mailed to the following address:

P.O. Box 480
Chillicothe, OH 45601-0480

Horizon offers several options for paying your bill online, including through our website and through your bank. At Once you register your account under My Account, you can:

Set up a recurring automatic payment. Horizon accepts debit, Visa, MasterCard, Discover and American Express. Make a one-time payment with the Pay Now feature.  Horizon does not charge any additional fees for processing a payment online.

Online Bill Pay & eBills with your bank Horizon accepts payments that are scheduled through your bank’s website. Access your bank website and add Horizon as a payee to schedule your next payment. Please be sure to enter your account number exactly as it is displayed on your Horizon bill, your bank will pay the amount to the account number you provide. You may be required to enter Horizon’s address, please use P.O. Box 480 Chillicothe, OH 45601-0480.


NOTE: Please retain a copy of your online bank confirmation for your records until you see the payment reflected on your next bill.

You can make a payment by calling a Horizon Customer Service Representative at 740.772.8331 or 1.866.436.7163. A fee may be assessed for an agent-assisted payment.

A late charge will be assessed on any customer bill which remains unpaid after the statement closing date. This charge will be the greater of either $9.95 or an amount that equals 1.5% of the unpaid balance. This charge will appear on the next bill. You can make payments using direct bank debit, online, through mail, by phone or in person at our corporate headquarters. Please note that a fee may apply for agent-assisted payments.

Horizon services are billed one month in advance. When you receive your bill in the mail, the due date is at least 16 days after the date the bill was printed and mailed to you. If the bill is not paid by the due date, it becomes past due and your next bill will contain a notice of disconnection for non-payment. The disconnect date will be included on this notice.

If you would like to make a payment arrangement to avoid disconnection, please contact a Customer Service Representative at 740.772.8331.



No. Internet modems must be leased from Horizon. Customers are welcome to use their own WiFi router with their internet service if they do not subscribe to Basic or Whole-home WiFi service features.


Horizon uses the all in one Comtrend – NL-3122: 4-Port A/VDSL Bonded Modem/Router

NL-3122: 4-Port A/VDSL Bonded Router | Comtrend


  1. Open Network and Sharing Center by clicking the Start button
  2. Click Control Panel
  3. Click Network and Internet
  4. Click Network and Sharing Center
  5. Under Connection, click View status
  6. Click Details
  7. Your computer’s IP address appears in the Value column, next to “IPV4 IP Address”

Macintosh Operating Systems

  1. Click on the Apple icon on the upper-left corner of the screen
  2. Scroll down and select System Preferences
  3. Click Network. This should be on the third row
  4. Find your IP address. If you’re connected to the Internet, the Network window will tell you so in the upper-right corner. Your IP address should be listed directly beneath your connection status, in smaller print.

No. Horizon does not impose data caps on internet service.

No. The first port (ETH 1) is the only active internet port on the modem. This port can be used to connect computers, routers, switches, etc. to the internet.

On the Comtrend modem, if the DSL light is solid and the Internet light is blinking, the modem is working fine. Power cycle your router (Netgear, D-Link, etc.) to see if the connection is restored. If it is not restored, take the Ethernet cable coming out of ETH 1 on the Comtrend modem and plug it directly into your computer. If there is still no internet connection, please call Technical Support at 740.772.8611.


Microsoft Office Outlook 2010

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. If this is your first account you will be prompted for the wizard,
  4. otherwise you’ll need to click the New button under the E-Mail tab
  5. In the Choose Service window, make sure ‘E-mail Account’ is
  6. selected, click Next
  7. On the ‘Auto Account Setup’ page enter the information as requested
  8. Your Name: (Ex: John Smith)
    Email address: (Ex:
    Enter password in both fields. (The password must be typed as
  9. it is printed, including upper and lower case letters)
  10. Click Next
  11. Outlook should begin to configure account and send a test message to the account created
  12. Click Finish
  13. If you need further assistance please contact us at 740.772.8777

Microsoft Office Outlook 2007

  1. Start Outlook
  2. In the Tools menu, click ‘Account Settings’
  3. If this is your first account, you will be prompted by the wizard,
  4. otherwise you will need to click the New button under the Email tab
  5. On the Account Settings select ‘Microsoft Exchange,POP3, IMAP,
  6. or HTTP’
  7. Click Next
  8. Enter the following information:
    Enter your Name: (Ex: John Smith)
    Email Address: (Ex:
  9. Select Account Type: IMAP
  10. For Incoming Mail Server: enter
  11. For Outgoing Mail Server’ enter :
  12. 10. Under Login Information
  13. Username is your full email address (Ex: Enter password, paying close attention to upper and lower case letters
  14. Check the ‘Remember Password‘ box,
  15. Click Next
  16. Outlook should configure the account and send a test message to the account that you just added. If not, please contact us at 740.772.8777 for assistance.

Microsoft Office Outlook 2003 and earlier versions of Outlook

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. In the Email Accounts page, under Email, click ‘Add an e-mail
  4. account’, then click Next
  5. On the Server Type page, select IMAP and then click Next
  6. Enter the following information on the Internet Email Settings page:
  7. Your Name: (Ex: John Smith)
    Email Address: (Ex:
  8. Select Account Type: IMAP
  9. Incoming Mail Server enter :
  10. Outgoing Mail Server: enter:
  11. For User Name: enter your full email address
  12. (
    Enter your Password and check the ‘Remember Password‘ box,
  13. Click More Settings
  14. Select the General tab
  15. Under Mail Account, type the name you want to use for this email account,
  16. (Ex: Horizonview)
  17. Click the Outgoing Server tab
  18. Check ‘My outgoing server (SMTP) requires authentication’
  19. Make sure ‘Use same settings as my incoming mail server’ is
  20. selected’
  21. Click on the Advanced tab
  22. Under Incoming Server (IMAP), Check ‘This server requires an
  23. encrypted connection (SSL)’
  24. Under Outgoing Server (SMTP), check ‘This server requires an
  25. encrypted connection (SSL)’
  26. Click OK
  27. On the Internet Email Settings (IMAP) page, click Next
  28. On the Congratulations page, click Finish

Windows Live Mail

  1. Start Windows Live Mail 2011. If the ‘Add your email accounts’ page appears when you start Windows Live Mail, go to Step. If the ‘Add your email accounts’ page does not appear when you first open the program, on the Accounts tab, above New Account, click Email
  2. On the ‘Add your email accounts’ page, Enter the following information: Email address: your Email Address Enter your password. If you want Windows Live Mail to remember your password, select the check box next to ‘Remember this password’ In the ‘Display name for your sent messages’ box, enter the name you want users to see when you send email
  3. Check ‘Manually Configure Server’ Settings’
  4. Click Next
  5. Select IMAP from the drop-down menu for your Incoming Mail Server
  6. Incoming Mail Server: Enter 993 for the Port Number
  7. Outgoing Mail Server: Enter 587 for the Port Number
  8. Check ‘Requires a Secure Connection (SSL)’
  9. Check ‘Authenticate User: Secure Password Authentication’ and click Next
  10. Under ‘Log on user name’, enter your full Email Address
  11. On the ‘Your email account was added’ page, click Finish
  12. On the Accounts page, click Close

Mozilla Thunderbird

  1. Select Tools from the tool bar (if the tool bar is not visible, hit ALT) go to Account Settings
  2. Click on Account Actions
  3. Select Add Mail Account
  4. Enter the following information: a. Your Name: your Full Name, including spaces and capitalization b. Email address: your Email AddresS c. Enter your Password
  5. Click Continue
  6. IMAP should be selected
  7. Select Manual Configuration
  8. Incoming Mail Server:
    1. Enter 993 for the Port NumbeR
    2. SSL Authentication: Normal Password
  9. Outgoing Mail Server:
    1. Enter 587 for the Port Number
    2. SSL: AutoDetect Authentication: AutoDetect
    3. User Name: Full Email Address
  10. Click Done

Apple Mail

  1. Open Mail program
  2. From the Mail menu, select Add Account
  3. A box will come up with Account Type options, select Other
  4. Enter your full name and email address, then click Continue
  5. Mail will fail to connect. This is normal. A new window will appear for you finish setting up your email account.
  6. Enter the following information:
    • Username = Your full email address
    • Password = Your email password
    • Account Type = IMAP (should already be pre-selected)
    • Incoming Mail Server =
    • Outgoing Mail Server =
  7. Click Continue
  8. Select any other apps you would like to use with Mail (optional)
  9. Click Done

Mobile Device Setup

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter and enter 587 as your Port Number
  10. Make sure SSL is enabled


  1. Open your device’s email application
  2. If you already have an email account setup, tap Menu and then tap Accounts
  3. Type your Email Address and Password, and tap Next
  4. Select IMAP
  5. For your Incoming Mail Server, enter and enter 993 as your Port
  6. For your Outgoing Mail Server, enter and enter 587 as your Port
  7. Select ‘Require Sign-in’ and make sure your User Name (your full Email Address) and Password are correct. Tap Next
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars or Passwords and Accounts
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter and enter 587 as your Port Number
  10. Make sure SSL is enabled


  1. If you have not setup another email account on your mobile device
    1. Go to Settings
    2. Tap on Accounts
    3. Tap Add Account

If you already have an email account setup on your mobile device,

    1. Open your device’s email application
    2. Tap Menu
    3. Tap Add Account
  1. Type your email address and password
  2. Tap Manual Setup
  3. Select IMAP
  4. For your Incoming Mail Server, enter, your full email address as the username, password, Security Type is SSL
    1. Enter 993 as your Port Number
  5. Tap Next
  6. For your Outgoing Mail Server, enter, Security Type is SSL
    1. Enter 587 as your Port Number
    2. Make sure Require Sign-in is checked
    3. Enter your full email address and password
  7. Tap Next twice
  8. Name your account and enter the name you would like displayed on outgoing messages

Incoming Mail Server
Note: POP3 is not recommended and should be phased out.

  • IMAP Server:
  • IMAP Port: 993
  • IMAP SSL connection: Enabled
  • Server Authentication Login: <full email address>

Outgoing Mail Server

  • SMTP Server:
  • SMTP Port: 587
  • SMTP-STARTTLS Support: Yes
  • SMTP-Authentication: Required
  • SMTP-Auth. Login: <full email address>

With Horizon Internet service, you can have up to 5 email accounts.

With Horizon Internet service, you can have up to 5 email accounts.

To add a new email address to your account visit

  1. Log in with your full email address and password
  2. Click Manage Mailboxes
  3. Click New Mailbox
  4. Enter New Email Address
  5. Enter First Name
  6. Enter Last Name
  7. Enter Password
  8. Confirm Password
  9. Click Create Mailbox

To change your username or password for a email address, visit and do the following:

  1. Click My Email Options
  2. Enter your Current Password
  3. Enter your New Password (minimum 5 characters)
  4. Enter New Password again
  5. Click Update Password

If you’ve forgotten your username or password, please contact email Tech Support at or call 740.772.8777. 

  1. Open your web browser and go to
  2. Enter your full email address and password then select Mail Settings in the drop down box labeled “Go to:” and press the Sign in button
  3.  From the menu on the left, select Spam Management.
  4. To view messages trapped in your quarantine, select Quarantined Mail from the menu on the left.  Please note:Messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.
  5. Select a message by checking the box next to perform an action on that message.
  6. To deliver the message to your inbox, click the Please deliver normally link. To delete the message from your quarantine, click the Please delete permanently link. Please note:Using the deliver normally and delete permanently links will not automatically create whitelists or blacklists.
  7. To set blacklist and whitelist rules or see more details of a message in your quarantine, click the subject of the message.
  8. While viewing an individual message you can select an option from the Action menu, and click Execute to perform that action.
  1. To manage whitelists and blacklists click the Spam Management link in the menu.
  2. Here, you can select a spam list to view or edit.
  3. From Whitelist– When an incoming email matches your whitelist, the message will always be delivered to your mailbox. A whitelist match always takes precedence over other email rules.

4. From Blacklist– When an incoming email is FROM an email address on your from blacklist, then it will not be delivered to your inbox, instead it will be trapped in your spam quarantine.  There is no reason to blacklist email addresses that are already getting caught in your quarantine.

5. To add an email address to the From Blacklist you can copy and paste it from an email in your inbox into the Enter a new value: field and then click the Add button.

6. Subject Blacklist – The subject blacklist works just like the from blacklist, except that it looks at the SUBJECT of an incoming email instead of the FROM email address.

7. A window will pop-up where you can view, edit, or modify your whitelist and blacklists. Please read the instructions in the pop-up window for creating or editing blacklists and whitelists.

Any messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.

Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

Please be advised. Horizon will never email you requesting any login or personal information. Or ask you to change your password.

If you are ever in question about an email PLEASE CALL BEFORE YOU CLICK!!! Our service number is:  740) 772-8200

Please resort to these links for more information about Phishing.

Examples of Phishing Emails


The WiFi password is printed on the bottom of the Horizon Comtrend modem installed in your home. If you have further issues, please contact 740.772.8611 for assistance.

No. Equipment must be leased from Horizon.

Horizon uses the all in one Comtrend – NL-3122: 4-Port A/VDSL Bonded Modem/Router

NL-3122: 4-Port A/VDSL Bonded Router | Comtrend

You can find the Whole-Home WiFi network management app on both the iTunes App Store and Google Play Store by searching AirTies WiFi. The app provides an interface to update the configuration of your wireless network and displays the network status.

Whole-Home WiFi App Installation Guide

Horizon Whole-Home WiFi access points are dual band capable; they provide WiFi service in both 2.4 and 5 GHz frequency bands simultaneously. That way, 2.4 GHz only or 2.4 and 5 GHz dual band wireless devices can connect to the WiFi network wherever they are in the house.

Yes. Simply contact a Horizon Customer Service Representative at 740.772.8331 to place an order and schedule an installation appointment.


Yes. This may require additional service features and/or equipment. Please contact Horizon Safe & Sound at 740.775.SAFE to inquire about setting up these alerts.

Interactive services work with your smartphone or internet-connected computer to allow arming, disarming, status and other monitoring and notification options, including arming reminders via text. In most cases we can provide these interactive services; some may require additional service fees or equipment. If there is a specific need, please ask. For businesses we also offer “open and close” reports via a weekly automated email; additional charges may apply.

Interactive services require a cellular module. Please ask for details and pricing.

You are purchasing and will own your equipment.  Most parts carry a manufacturer’s warranty.  This warranty, which will be honored for ONE year by Horizon, does not include damage by the customer (including normal wear and tear), vandalism, lighting, flood, fire, or other acts of God.  Users are responsible for the proper care and maintenance (which also includes the replacement of batteries). Customers are responsible for performing regular weekly testing as outlined in your user’s manual and contract.  During your monitoring agreement period, you are responsible for notifying Horizon if your security system is not working properly. Horizon will service the security system at the customer’s cost for labor and materials, except under warranty as described above.

At installation, a Horizon representative will review the operation of your security equipment. Read the user’s manual and practice using your security system.  If you have additional questions or need additional training, please contact Horizon Safe & Sound.  For additional practice or testing, call the monitoring center and have your system placed in “test mode” before triggering any alarms for testing purposes to avoid having the authorities contacted (which can result in fines for false alarms).


  • Go to
  • Select Horizon Chillicothe Telephone from the drop down menu list of providers and click on Submit.
  • Click on Register.
  • You will need two pieces of information to register:
    • Your account number (numerical portion only).
    • Correct spelling of the last name on the account.
  • You will be asked to:
    •  Fill in the Verification code provided on the website.
    • Provide an email address. This will be your username and can be any valid email address.
    • Provide a password.
    • Select a password reset question.
    • Supply the answer to the password reset question.
  • Click on Register.
  • Check your email for the validation email from WatchTVEverywhere and click on the validation link provided.
  • Congratulations! You may now log into your WatchTVEverywhere account to see what networks are available to stream.

Click the link below to sign up for your FREE account.

Horizon has compiled a printable guide for getting started with your DVR, download it by clicking the guide below.

 DVR Guide

If you are seeing black bars on the top and bottom of the screen (like a widescreen view), you can fix it by changing the screen ratio settings with the steps below:

ENTONE Set-top Boxes:

  1. Tune to a problem channel like 50, 51, or 54.
  2. Press the MENU button on remote
  3. Go to Settings
  4. Password is 0 – press OK
  5. Scroll down to Hardware Settings – press OK
  6. In the Entone menu, scroll down to Aspect Ratio
  7. Highlight the selection box and arrow down to 16:9 ZOOM – press OK
  8. Scroll down to SUBMIT and press OK
  9. Scroll down and exit out

ADB Set-top Boxes:

  1. Tune to a problem channel like 50, 51, or 54.
  2. Press MENU button on remote
  3. Go to Settings
  4. Password is 0 – press OK
  5. Scroll over to Hardware Settings – press OK
  6. In the ADB menu, TV Configuration should be highlighted – press OK
  7. Set the TV Aspect Ratio selection box to 16:9
  8. Set the Conversion Mode to Pan-Scan
  9. Press the RED button on remote to exit the menu

The option to block channels is located in the Preferences menu in your settings. To turn this option on, highlight the check box next to Channel Blocking and press OK. To edit the list of channels that are blocked, highlight the Edit button and press OK. Blocked channels will not appear in the Guide. You can also call 740.772.8611 to request for removal of PPV titles from your Horizon View TV Service.

Your guide may be set to view a Favorites List. Continue to press the Guide button on your remote to switch the Favorites List to All. The Favorites List indicator is located to the left of the guide, next to the TV icon that is above your programming list. Other Favorites Lists include: Subscribed, HD and any favorites lists you create.

The Input/Aux button on your remote allows you to access multiple devices that may be connected to your TV, such as your set-top box, DVD player or gaming system. By pressing Input/Aux, you change to the device you want your TV to connect to, instead of changing to a particular channel to view your video output.

Switch Video Inputs on my TV

Most TV remotes have an Input button that cycles from one input to the next. Follow these steps to switch video inputs with the supplied TV remote control:

  1. Turn on the TV.
  2. Press the Input or TV/VIDEO button repeatedly until the desired input displays on the TV screen.


  • Depending on the TV remote control being used, press the TV FUNCTION button or move the TV/VCR switch to the TV position.
  • The location of the Input button on your remote and the Input labels may be different on your TV.
  • If one or more video inputs were skipped or can’t be accessed, the video inputs may be set to SKIP in the Video Label or View Video Labels menu. To access skipped video inputs, change the SKIP setting for the video inputs. Check the manual for model-specific information. Manuals are posted on your model support page.

Horizon offers a printable channel line-up card here. Please click on your location below to download the latest lineup, including HD channels.

View Channel Lineup

Once you are registered, you can watch any WatchTVEverywhere program as long as you are a subscriber to that network. For example, you must be an A&E subscriber to watch A&E’s WatchTVEverywhere programs.

How to switch TV inputs with the Fire TV or Firestick remote

Among the discussions of the new Fire TV remote that was just released, several people said they wished that Amazon added an input button for changing their TV’s input. While it’s not as convenient as a dedicated button, both the existing and the new Fire TV Voice Remote are actually capable of switching inputs on your TV and it works regardless of whether you have a Fire TV, Fire TV Stick, or Fire TV Cube. In case those people, or you, aren’t aware of how to do it, here are instructions for how to change TV inputs using a Fire TV remote.

Quick Guide

To change inputs on your TV using your Fire TV remote, you must have either the 2nd-gen Alexa Voice Remote or the 3rd-gen Alexa Voice Remote. (If your remote doesn’t have a power button at the top, then you have one of the remotes and cannot switch inputs.) You also need to have your TV set up with the Fire TV under the “Equipment Control” menu in the Fire TV’s settings. With the right remote and the TV set up, all you need to do to switch inputs is say “Switch to [INPUT_NAME]” into your remote’s microphone and then point your remote at your TV. For example, say “Switch to HDMI 2” to change to that input on your TV. If you have any issues, such as switching to the component, composite, or antenna inputs, then try adjusting settings at Settings > Equipment Control > Manage Equipment > TV > Input Switching or try adding the devices connected to your TV by going to Settings > Equipment Control > Manage Equipment > Add Equipment. If you continue to have any issues, try following the detailed guide below.

Detailed Guide

Ensure you have a Fire TV remote that is capable of switching the TV’s input. Only the 2nd-gen Alexa Voice Remote and the 3rd-gen Alexa Voice Remoteare capable of switching inputs. If your remote doesn’t have a power button at the top, then you have one of the remotes that cannot switch inputs.

Ensure that your TV is configured with the Fire TV under Settings > Equipment Control. If you’d like to start fresh, go to Settings > Equipment Control > Manage Equipment > TV and then higlight the “Change TV” option but don’t select it. While the option is highlighted, press the Menu (☰) button on your remote to remove your TV and start the set up process from the begining.

Optionaly, go into the Settings > Equipment Control > Manage Equipment > TV > Input Switching menu on your Fire TV to see if anything needs to be adjusted for how your TV works. You probably don’t need to change any of the settings there, but it should be the first thing you modify if you have any issues after following this guide.

With the correct Fire TV remote in hand and your TV set up in the Fire TV’s settings menu, you’re now ready to switch inputs. Simply hold down the microphone button on your Fire TV remote, say “Switch to [INPUT_NAME],” let go of the microphone button, and then immediately point the Fire TV remote at your TV until the input changes. For example, if you want to change to a specific HDMI input on your TV, you would say something like “Switch to HDMI three.” Note that the Fire TV remote is not able to switch to the component, composite, or antenna inputs on some TV models. See the next step for a possible solution if that’s the case.

Optionally, you can tell the Fire TV which TV input it is connected to and what else you have connected to your TV to make switching inputs a bit easier. This extra configuration may also allow you to switch to devices connected to your component or composite inputs if you’re unable to switch to them by the input name. First, go to Settings > Equipment Control > Manage Equipment > Fire TV and select the TV input that your Fire TV is connected to. By doing so, you’ll then be able to simply say “Go Home” into your remote’s microphone to switch your TV back to your Fire TV’s input.

Now go to Settings > Equipment Control > Manage Equipment > Add Equipment and add all the devices that you have connected to your TV. Be sure to configure which input each device is connected to when adding the device. Once a device has been added, you’ll be able to say “Switch to [DEVICE_NAME]” to change inputs to that device. For example, you can say “Switch to Xbox” or “Switch to Cable” without needing to remember which specific input each device is connected to.

Horizon Your TV


on an Amazon Fire TV Stick

A. Install the Fire Stick on your television.
– Start with your TV on.
– Follow the instructions that came with
your Fire Stick. *Be sure to note the port/
input number where you insert the Fire Stick.
* You will need an Amazon account.
* Have your Wi-Fi username and password
at hand.

B. Download the YourTV for Minerva 10 app.

1. Using your Amazon device, go to the
search function (magnifying glass icon)
at the top left corner of the screen.

2. Type (or use the voice search) yourtv for
minerva 10

3. When it appears below, navigate down
to highlight it and click the center button
to select.

4. Find and select YourTV for Minerva 10 app:

5. A new screen will appear. Near the
bottom, select Download.

6. Once downloaded, you can select Open
from that screen, or click the Home
button (house icon) on the remote and
find the app to open. If it asks, select Next.

7. Follow the instructions on the screen
using the credentials below.

8. Click next and enjoy!

Your TV Quick Start Guide


If you are not comfortable with this procedure, please call us for assistance. In most cases, the NID is located on the outside of your home. Residents of a multi-unit building must first check with their landlord or condo association for repair and maintenance of telephone service

You will need a screwdriver to open the NID cover, a working corded telephone to test your call, a copy of these instructions and possibly a flashlight if the lighting of the NID area is inadequate

NOTE: Our lines are grounded, but DO NOT attempt this test during storms or while standing in water

STEP 1: Open the NID cover by first unscrewing the customer access panel and then pressing the snap to open the access panel lid

STEP 2: Remove the modular plug from the test jack. 

STEP 3: Plug a working corded telephone into the test jack, and then push until you hear the jack snap

STEP 4: Pick up your receiver, listen for a dial tone and attempt to place a call. If you are able to make a call at the test jack, then the trouble is either with your inside wiring or equipment. If no dial tone is present, you will need to contact Horizon at 611 or 740.772.8611 to submit a repair request. Repair charges will apply if you are not enrolled in our Inside Wire Insurance plan

STEP 5: When testing is complete, be sure to unplug your phone from the test jack and reinsert the modular phone plug into the test jack. Push until you hear the jack snap.

Should you have a problem with the inside wiring or jacks, Horizon will make a service call to verify the trouble; however, the service call is billable at a minimum charge of $59.95. Or, you may choose to fix it yourself or hire someone such as an electrician to make repairs.