Customer Rights

If your bill has charges on it for services you did not order, that is called cramming.
Cramming is illegal. If these charges appear on your bill, call your local phone company
and let them know you have been crammed. If the charges are from another company,
they may also require you to call the cramming company to have them take you off
their customer list. Otherwise, the charges may reappear on your next bill. If you are
not satisfied after these calls, contact the PUCO call center.


Horizon Chillicothe Telephone Lifeline is a government assistance program designed to help
certain eligible residential customers obtain new telephone service*.


  • Waiver of the Federal Subscriber Line Charge
  • Waiver of the Federal Universal Service Fund End User Charge
  • A reduction off the monthly basic local service charge
  • Free toll limitation services upon request
  • A waiver of the service deposit
  • Household income at or below 135% poverty level.


Customer must sign a document certifying under penalty of perjury that they are receiving
benefits from one of the following programs and agrees to notify Horizon if they cease to
participate in the program(s):

  • Ohio Medicaid
  • Supplemental Security Income (SSI)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing Assistance and Section 8
  • Federal Veteran’s Pension & Survivor’s Pension Benefit


  • New participants are eligible for limited optional services.
  • Discounts apply to only one access line per household.
  • Lifeline is a non-transferable benefit and the subscriber may not transfer his or her benefit to any other person.

*New participants owing past due regulated local service will be offered special payment
arrangements. New participants owing past due toll service charges will be required to have toll
restricted service until paid in full or until customer establishes service with subsequent toll

For more information about this program, click here.