Last time, our recent employee spotlight helped you meet our Regional Sales Manager Rick Provenzano. Today, we have another employee to learn about, and we’re excited to introduce you to Brian Pfister, Horizon’s Capacity Planning and Circuit Design Engineer. As a vital part of our operations and a key member of our network team, Brian brings a lot to the table on behalf of our growing customer base. Read on to learn more:
Can you tell us about your role at Horizon?
Brian Pfister (BP): In my role as Capacity Planning and Circuit Design Engineer, my responsibilities are to support the network engineering team with the implementation of all aspects of the architecture and network element deployment. In turn, this supports new service offerings, new customer orders and overall network health. I oversee project management, training and quality control, along with internal and external audit requests.
Tell us about your background and how you came to Horizon.
BP: Horizon is my background! My career at Horizon began in 2000 with the summer help program. My role was to assist the Tariff Compliance Manager. That entailed creating soft copy files on floppy disks (insert laugh) and reading from binders of hard copy tariffs. Fast forward, my position changed into a service role supporting the company. My position then evolved by joining a dedicated fiber optic operations team in 2012. Fiber-based product delivery and customer satisfaction has been the driver and focus, showcasing Horizon’s service commitment and setting us apart from our competitors.
What do you most enjoy about working for Horizon?
BP: I enjoy being challenged to be creative in a small business model that’s able to compete with nationally recognized carriers — and being successful. The employees and their commitment to our business and team collaboration speaks volumes.
Any recent exciting projects at Horizon that you can tell us about?
BP: I’m currently transitioning from the Manager of Service Delivery and into network engineering. I’ve had an interest and passion for learning more about technical aspects of our network and the challenges of keeping up with this rapidly expanding industry.
Where do you live?
BP: I live in Hilliard, Ohio — a suburb of Columbus with a population of 37,000 and growing.
Where did you go to school or get training?
BP: The vast majority of my training has been from co-workers, or from self-interest-driven researching.
What do you like to do in your free time?
BP: I love to spend time with my family and friends. I don’t always know what direction that will lead, but I always enjoy being with loved ones and good people. Outdoor hikes, jogging, cabins, wood fires, grilling and concerts are some easy conversation activities. A little R&R never hurts either!