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HOW DOES SMARTHUB HELP?

Icon Billing
Billing & Payments
Icon Alerts
Alerts & Notifications
Icon Paperless Billing
Paperless Billing
Icon Usage Monitoring
Usage Monitoring

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

BILLING & PAYMENTS: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

ALERTS & NOTIFICATIONS: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

PAPERLESS BILLING: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

USAGE MONITORING: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

GETTING STARTED WITH SMARTHUB IS AS EASY AS 1-2-3

Manage your account like never before! Make payments, report service interruptions, monitor usage, and go paperless.

1
REGISTER YOUR ACCOUNTWhether through our web portal or mobile app you can register your account for free in SmartHub.
2
ACTIVATE YOUR FEATURESTake advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account.
3
MANAGE FROM ANYWHEREThe more features you take advantage of the more time and money you can save!

HOW TO REGISTER FOR SMARTHUB

FREQUENTLY ASKED QUESTIONS

You can find your account number on a printed bill statement mailed to your residence or business. You can also call us for assistance.

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Enter verification code to activate
  • Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the Website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts and follow instructions

 

On the app:

  • Select Settings
  • Select Stored Payment Accounts and follow instructions

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

On the Website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow instructions

On the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow instructions

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the Website:

  • Click on My Profile
  • Click on Update My Paperless Settings.
  • Choose your paperless preference

On the app:

  • Select Settings
  • Select Paperless Billing
  • Choose your paperless preference

GET SUPPORT

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!