SmartHub FAQ

SmartHub provides customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from Horizon.

You can access the website by going to Horizon SmartHub – Login

or

You can download the app through

Apple App Store Google Play Store

Your Billing Account Number is located at the top right part of your bill. Our example has the number highlighted in red.

Next is your Last Name

Then the Email Address you would like to be contacted through.

Confirm your email address

Make sure to use all lowercase letters.

If you have any questions you can always call customer service at 740.772.8331.

Through SmartHub, you can pay your bill, edit your account information, manage devices, report an issue, track the status of an issue, and contact us.

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