Email FAQ

Microsoft Office Outlook 2010

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. If this is your first account you will be prompted for the wizard,
  4. otherwise you’ll need to click the New button under the E-Mail tab
  5. In the Choose Service window, make sure ‘E-mail Account’ is
  6. selected, click Next
  7. On the ‘Auto Account Setup’ page enter the information as requested
  8. Your Name: (Ex: John Smith)
    Email address: (Ex: jsmith@horizonview.net)
    Enter password in both fields. (The password must be typed as
  9. it is printed, including upper and lower case letters)
  10. Click Next
  11. Outlook should begin to configure account and send a test message to the account created
  12. Click Finish
  13. If you need further assistance please contact us at 740.772.8777

Microsoft Office Outlook 2007

  1. Start Outlook
  2. In the Tools menu, click ‘Account Settings’
  3. If this is your first account, you will be prompted by the wizard,
  4. otherwise you will need to click the New button under the Email tab
  5. On the Account Settings select ‘Microsoft Exchange,POP3, IMAP,
  6. or HTTP’
  7. Click Next
  8. Enter the following information:
    Enter your Name: (Ex: John Smith)
    Email Address: (Ex: jsmith@horizonview.net)
  9. Select Account Type: IMAP
  10. For Incoming Mail Server: enter mail.horizonview.net
  11. For Outgoing Mail Server’ enter : mail.horizonview.net
  12. 10. Under Login Information
  13. Username is your full email address (Ex: jsmith@horizonview.net) Enter password, paying close attention to upper and lower case letters
  14. Check the ‘Remember Password‘ box,
  15. Click Next
  16. Outlook should configure the account and send a test message to the account that you just added. If not, please contact us at 740.772.8777 for assistance.

Microsoft Office Outlook 2003 and earlier versions of Outlook

  1. Start Outlook
  2. In the Tools menu, click Account Settings
  3. In the Email Accounts page, under Email, click ‘Add an e-mail
  4. account’, then click Next
  5. On the Server Type page, select IMAP and then click Next
  6. Enter the following information on the Internet Email Settings page:
  7. Your Name: (Ex: John Smith)
    Email Address: (Ex: jsmith@horizonview.net)
  8. Select Account Type: IMAP
  9. Incoming Mail Server enter : mail.horizonview.net
  10. Outgoing Mail Server: enter: mail.horizonview.net
  11. For User Name: enter your full email address
  12. (Ex:jsmith@horizonview.net)
    Enter your Password and check the ‘Remember Password‘ box,
  13. Click More Settings
  14. Select the General tab
  15. Under Mail Account, type the name you want to use for this email account,
  16. (Ex: Horizonview)
  17. Click the Outgoing Server tab
  18. Check ‘My outgoing server (SMTP) requires authentication’
  19. Make sure ‘Use same settings as my incoming mail server’ is
  20. selected’
  21. Click on the Advanced tab
  22. Under Incoming Server (IMAP), Check ‘This server requires an
  23. encrypted connection (SSL)’
  24. Under Outgoing Server (SMTP), check ‘This server requires an
  25. encrypted connection (SSL)’
  26. Click OK
  27. On the Internet Email Settings (IMAP) page, click Next
  28. On the Congratulations page, click Finish

Windows Live Mail

  1. Start Windows Live Mail 2011. If the ‘Add your email accounts’ page appears when you start Windows Live Mail, go to Step. If the ‘Add your email accounts’ page does not appear when you first open the program, on the Accounts tab, above New Account, click Email
  2. On the ‘Add your email accounts’ page, Enter the following information: Email address: your @horizonview.net Email Address Enter your password. If you want Windows Live Mail to remember your password, select the check box next to ‘Remember this password’ In the ‘Display name for your sent messages’ box, enter the name you want users to see when you send email
  3. Check ‘Manually Configure Server’ Settings’
  4. Click Next
  5. Select IMAP from the drop-down menu for your Incoming Mail Server
  6. Incoming Mail Server: mail.horizonview.net Enter 993 for the Port Number
  7. Outgoing Mail Server: mail.horizonview.net Enter 587 for the Port Number
  8. Check ‘Requires a Secure Connection (SSL)’
  9. Check ‘Authenticate User: Secure Password Authentication’ and click Next
  10. Under ‘Log on user name’, enter your full @horizonview.net Email Address
  11. On the ‘Your email account was added’ page, click Finish
  12. On the Accounts page, click Close

Mozilla Thunderbird

  1. Select Tools from the tool bar (if the tool bar is not visible, hit ALT) go to Account Settings
  2. Click on Account Actions
  3. Select Add Mail Account
  4. Enter the following information: a. Your Name: your Full Name, including spaces and capitalization b. Email address: your @horizonview.net Email AddresS c. Enter your Password
  5. Click Continue
  6. IMAP should be selected
  7. Select Manual Configuration
  8. Incoming Mail Server: mail.horizonview.net
    1. Enter 993 for the Port NumbeR
    2. SSL Authentication: Normal Password
  9. Outgoing Mail Server: mail.horizonview.net
    1. Enter 587 for the Port Number
    2. SSL: AutoDetect Authentication: AutoDetect
    3. User Name: Full @horizonview.net Email Address
  10. Click Done

Apple Mail

  1. Open Mail program
  2. From the Mail menu, select Add Account
  3. A box will come up with Account Type options, select Other
  4. Enter your full name and email address, then click Continue
  5. Mail will fail to connect. This is normal. A new window will appear for you finish setting up your email account.
  6. Enter the following information:
    • Username = Your full email address
    • Password = Your email password
    • Account Type = IMAP (should already be pre-selected)
    • Incoming Mail Server = mail.horizonview.net
    • Outgoing Mail Server = mail.horizonview.net
  7. Click Continue
  8. Select any other apps you would like to use with Mail (optional)
  9. Click Done

Mobile Device Setup

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port Number
  10. Make sure SSL is enabled

Android

  1. Open your device’s email application
  2. If you already have an email account setup, tap Menu and then tap Accounts
  3. Type your Email Address and Password, and tap Next
  4. Select IMAP
  5. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port
  6. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port
  7. Select ‘Require Sign-in’ and make sure your User Name (your full Email Address) and Password are correct. Tap Next
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars or Passwords and Accounts
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter mail.horizonview.net and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter mail.horizonview.net and enter 587 as your Port Number
  10. Make sure SSL is enabled

 
Android

  1. If you have not setup another email account on your mobile device
    1. Go to Settings
    2. Tap on Accounts
    3. Tap Add Account

If you already have an email account setup on your mobile device,

    1. Open your device’s email application
    2. Tap Menu
    3. Tap Add Account
  1. Type your email address and password
  2. Tap Manual Setup
  3. Select IMAP
  4. For your Incoming Mail Server, enter mail.horizonview.net, your full email address as the username, password, Security Type is SSL
    1. Enter 993 as your Port Number
  5. Tap Next
  6. For your Outgoing Mail Server, enter mail.horizonview.net, Security Type is SSL
    1. Enter 587 as your Port Number
    2. Make sure Require Sign-in is checked
    3. Enter your full email address and password
  7. Tap Next twice
  8. Name your account and enter the name you would like displayed on outgoing messages

Incoming Mail Server
Note: POP3 is not recommended and should be phased out.

  • IMAP Server: mail.horizonview.net
  • IMAP Port: 993
  • IMAP SSL connection: Enabled
  • Server Authentication Login: <full email address>


Outgoing Mail Server

  • SMTP Server: mail.horizonview.net
  • SMTP Port: 587
  • SMTP-STARTTLS Support: Yes
  • SMTP-Authentication: Required
  • SMTP-Auth. Login: <full email address>

With Horizon Internet service, you can have up to 5 email accounts.

With Horizon Internet service, you can have up to 5 email accounts.

To add a new email address to your account visit mail.horizonview.net:

  1. Log in with your full email address and password
  2. Click Manage Mailboxes
  3. Click New Mailbox
  4. Enter New Email Address
  5. Enter First Name
  6. Enter Last Name
  7. Enter Password
  8. Confirm Password
  9. Click Create Mailbox

To change your username or password for a horizonview.net email address, visit mail.horizonview.net and do the following:

  1. Click My Email Options
  2. Enter your Current Password
  3. Enter your New Password (minimum 5 characters)
  4. Enter New Password again
  5. Click Update Password

If you’ve forgotten your username or password, please contact email Tech Support at techhelp@horizonview.net or call 740.772.8777. 

  1. Open your web browser and go to https://mail.horizonview.net
  2. Enter your full email address and password then select Mail Settings in the drop down box labeled “Go to:” and press the Sign in button
  3.  From the menu on the left, select Spam Management.
  4. To view messages trapped in your quarantine, select Quarantined Mail from the menu on the left.  Please note:Messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.
  5. Select a message by checking the box next to perform an action on that message.
  6. To deliver the message to your inbox, click the Please deliver normally link. To delete the message from your quarantine, click the Please delete permanently link. Please note:Using the deliver normally and delete permanently links will not automatically create whitelists or blacklists.
  7. To set blacklist and whitelist rules or see more details of a message in your quarantine, click the subject of the message.
  8. While viewing an individual message you can select an option from the Action menu, and click Execute to perform that action.
  1. To manage whitelists and blacklists click the Spam Management link in the menu.
  2. Here, you can select a spam list to view or edit.
  3. From Whitelist– When an incoming email matches your whitelist, the message will always be delivered to your mailbox. A whitelist match always takes precedence over other email rules.

4. From Blacklist– When an incoming email is FROM an email address on your from blacklist, then it will not be delivered to your inbox, instead it will be trapped in your spam quarantine.  There is no reason to blacklist email addresses that are already getting caught in your quarantine.

5. To add an email address to the From Blacklist you can copy and paste it from an email in your inbox into the Enter a new value: field and then click the Add button.

6. Subject Blacklist – The subject blacklist works just like the from blacklist, except that it looks at the SUBJECT of an incoming email instead of the FROM email address.

7. A window will pop-up where you can view, edit, or modify your whitelist and blacklists. Please read the instructions in the pop-up window for creating or editing blacklists and whitelists.

Any messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.

Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

Please be advised. Horizon will never email you requesting any login or personal information. Or ask you to change your password.

If you are ever in question about an email PLEASE CALL BEFORE YOU CLICK!!! Our service number is:  740) 772-8200

Please resort to these links for more information about Phishing.

https://us.norton.com/internetsecurity-online-scams-phishing-email-examples.html

https://www.ezcomputersolutions.com/hilarious-spam-email-examples/

https://drexel.edu/it/help/viruses/scams/

Examples of Phishing Emails
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