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Wallhouse Coffee Boosts Customer Experiences and Business Operations with DIA and Voice Services

Horizon Wins – October 2023 – Horizon is proud to announce that it has been selected by Wallhouse Coffee Company, a roastery, cafe and restaurant in Sugarcreek, OH, to deliver 60 months of Dedicated Internet Access (DIA) and voice services. With these enhanced connectivity and communications solutions in place, Wallhouse Coffee can deliver an even better customer experience to its coffee community.

Opened in 2008, Wallhouse Coffee has a history of dedication to delivering the very finest coffee experiences to customers. With products that are made right in their hometown, they take great pride in their work and the joy it brings to customers every day. Still, connectivity has become a core part of every customer on-site experience, and delivering seamless Wi-Fi to patrons became a focus for business optimization. In an effort to eliminate bandwidth challenges, Wallhouse Coffee partnered with Horizon to leverage DIA services and boost business operations with voice capabilities as well.

Horizon’s local presence gave this project a significant leg up and having a local team delivering custom expertise helped Wallhouse Coffee get the exact right networking solutions for its business and experiential goals. With DIA and voice services, Wallhouse Coffee and its patrons benefit from stable, reliable and secure internet for all their needs, as well as feature-rich, flexible and robust communications services.

“There’s a reason our industry calls connectivity the fourth utility, and it’s because wherever they go, everyone wants to be connected to the internet. Cafes like Wallhouse Coffee Company are doing more than just giving customers access to Google when they add robust connectivity, they’re revamping the customer experience for modern day — and we’re always thrilled to help,” states Glenn Lytle, CRO of Horizon. “DIA and voice services are a powerful duo, and we look forward to seeing how these capabilities deliver for Wallhouse Coffee into the future.”

To learn more about Horizon’s DIA solutions, click here. To learn more about the company’s voice services, click here.


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